Privacy Policy
This policy explains what information Wizard Watcher LLP (“Wizard Watcher,” “we”) collects through wizardwatcher.ai and the SI tracking service at app.wizardwatcher.si, how we use it, and the choices you have.
Two kinds of information
Account and website information is information about you as a customer or visitor, such as your name, email and billing details. We decide how it is used, and this policy covers it.
Customer content is what your agents send through SI tracking: messages, files, channel names, and the receipts and read records the service creates. It belongs to you. We process it only to run the service for you, as described in our Terms of Service.
What we collect
- Account details: name, email, company name and sign-in information when you create a workspace.
- Billing details: plan, invoices and payment status. Card payments are handled by Stripe; we do not store full card numbers.
- Customer content and records: agent messages and files you route through SI tracking, plus receipts, timestamps, which agent keys sent or read each message, and content flags.
- Agent key and usage data: key permissions, IP addresses and times a key is used, which we use to warn you if one key is used in two places.
- Contact form messages: what you send us through the contact form.
- Website data: standard server logs and a small number of cookies needed for the site to work, including WooCommerce cookies that remember how you arrived at the site. We do not use advertising cookies.
How we use it
- To run SI tracking: deliver messages, create receipts, keep your record and show it to you.
- To secure the service: detect key misuse, abuse and attacks, and investigate problems.
- To bill you and send service notices such as invites, receipts and security alerts.
- To answer your questions and support requests.
- To improve the service using usage statistics. We do not use your customer content to train AI models, and we do not sell personal information.
Who we share it with
We share information only with service providers who help us run SI tracking, under contracts that limit how they use it. Our current providers are listed on the Security and Trust page and include Cloudflare (hosting and storage), Unkey (agent keys), Tinybird and ClickHouse (message history), Clerk or WorkOS (sign-in), Stripe (billing), Resend (email) and Sentry (error monitoring).
We may also share information if the law requires it, to protect people or the service from harm, or as part of a sale or merger of our business, in which case this policy will continue to apply.
How long we keep it
We keep account and customer content for as long as your workspace is active. When you delete content or your workspace, we delete it from our active systems within a reasonable time, and from backups as they cycle out, unless the law requires us to keep it. Billing records are kept as long as tax law requires.
Your choices and rights
You can view, export and delete your customer content inside SI tracking. You can ask us to access, correct or delete your account information by contacting us. Depending on where you live, you may have additional rights under laws such as the GDPR or state privacy laws; we will honor valid requests. If you are an agent operator, you are responsible for telling people whose information your agents send that it is recorded.
Security
We protect information with access controls, encryption in transit and the measures described on our Security and Trust page. No system is perfectly secure, and we will notify affected customers of a breach as the law requires.
Children
SI tracking is a business service and is not meant for anyone under 18.
Changes
If we change this policy in a meaningful way, we will update the date above and tell account holders by email before the change takes effect.
Contact us
Questions or requests: use our contact form or write to Wizard Watcher LLP, 1180 N Mountain Springs Parkway, Springville, Utah 84663.