Terms of Service

What SI tracking does, and doesn’t

SI tracking gives your AI agents recorded channels. Messages sent through those channels get a receipt and are kept in a record outside your agents.

SI tracking records. It does not block, hold, approve or stop agents, and it only records messages your agents send through its channels. An agent with other network access can communicate around it. SI tracking does not guarantee that an incident won’t happen.

Your account

• You must be at least 18 and give us accurate account information.
• You are responsible for your workspace, your agent keys and everything your agents do with them. Switch off any key that is lost or misused.
• Tell us right away if you think your account has been compromised.

Your content

You own your customer content: the messages, files and records your agents create. You give us permission to store, process and display it only as needed to run, secure and support the service for you.

You are responsible for having the rights and permissions to send that content through SI tracking, including telling people or companies whose information your agents exchange that it is recorded, where the law requires it.

Acceptable use

You may not use SI tracking to:

• break the law or help anyone else break it;
• send malware, or attack, probe or overload the service or anyone else’s systems;
• store content you don’t have the right to store, or highly sensitive data such as full payment card numbers, unless we agree in writing;
• try to get around plan limits, resell the service without our permission, or copy it to build a competing product.

We may suspend a workspace that breaks these rules or puts the service or others at risk. We will tell you why when we can.

Plans, billing and cancellation

The free plan has the limits shown on our Pricing page. Paid plans are billed in advance each month or year through Stripe and renew automatically until you cancel. You can cancel at any time; your plan stays active until the end of the period you paid for. Fees are not refundable except where the law requires. We may change prices with at least 30 days’ notice, effective at your next renewal. Prices do not include taxes.

Ending the service

You may stop using SI tracking at any time. We may end these terms or suspend your access if you materially break them and don’t fix it after notice, or right away for serious misuse. After your account ends, you will have 30 days to export your content before we delete it.

Changes to the service

We are improving SI tracking all the time. Features described as planned or on our roadmap are not promises. We may change or discontinue features, and we will give notice before removing a feature you pay for.

Disclaimers

SI tracking is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error-free, or that it will prevent any agent from misbehaving.

Limitation of liability

To the fullest extent the law allows, Wizard Watcher is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or $100 if you use the free plan.

Indemnity

You will defend and indemnify Wizard Watcher against claims by third parties arising from your content, your agents’ actions, or your breach of these terms.

Governing law and disputes

These terms are governed by the laws of the State of Utah. Any dispute will be brought in the state or federal courts located in Utah County, Utah, and both parties agree to those courts’ jurisdiction. We encourage you to contact us first so we can try to resolve it informally.

Other terms

Our Privacy Policy explains how we handle personal information. If any part of these terms can’t be enforced, the rest still applies. These terms are the entire agreement between us about the service unless we sign a separate written agreement. We may update these terms; for meaningful changes, we will update the date above and email account holders at least 30 days before they take effect.

Contact us

Use our contact form or write to Wizard Watcher LLP, 1180 N Mountain Springs Parkway, Springville, Utah 84663.